Description de l'offre
JOB ADVERT TRANSSION HOLDINGS is a company formerly known as TECNO TELECOM LIMITED. It is a mobile industry handling different brands, mainly TECNO, INFINIX, ITEL, and TECNO. CARLCARE is the customer support service of TRANSSION HOLDINGS different brands. We are recruiting to fill the position below; Job title: Hotline/ Warehouse Location: Akwa, Douala. Age: Not more than 30 Years old KEY ACCOUNTABILITIES Responsible for receiving all customers. Reporting customers telephone problems and customers complaints. Receiving faulty phones from customers for maintenance. Responsible for making a pre-diagnosis and translating it in technical terms. Enter phone information in the system. Explaining to customers what was repaired or changes made on the phones. Listening to customers complaints/problems and offer solutions or refer them to the next immediate supervisor. In charge of handing over dealers phones and collecting dealers phones. Interface between Carlcare and dealers. Advertising the company on social media. EDUCATION REQUIREMENTS HND/BTS or other equivalent with minimum 1 Year experience. Ability to understand aftersales services and be able to provide services to assigned clients and agents. Understand the mobile phone industry. QUALIFICATIONS Acquainted with English and French language Social media experience Office software experience Computing experience Application process Please if you are interested to join us, send your Curriculum Vitae in English to: hrrecrutmentlevel@gmail.com by specifying in object of the mail: HOTLINE AGENT Closing Date: 25th February 2023