Description de l'offre
Détails de l'annonce Poste proposé : DataToCare Champion (Part-time)About Savics Savics is a Social Enterprise that leverages existing technologies and field knowledge to co-create and implement innovative tools to enhance the stakeholders’ impact on individualized patient care, disease surveillance and health-care management at the global and local level. We partner with health stakeholders to build simple, customizable and patient-centric applications that gather field data and provide valuable insights for informed decision making. We have developed a suite of highly innovative mobile and web applications that support health systems, strengthening and improving health outcomes for low and middle-income populations. Within 6 years, we have deployed our solutions across ten countries; mostly in Africa and South-East Asia. Your Location One of the following locations: Rabat (Kingdom of Morocco), Kigali (Republic of Rwanda), Yaounde (Republic of Cameroon). Your Role We are looking for a part-time DataToCare Champion to provide assistance to our users. You will diagnose and troubleshoot software problems and train/help our customers to have the best user experience. DataToCare Champion responsibilities include resolving network issues, installing and configuring software and traveling to laboratories to provide immediate support. You will use chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will provide on field instructions and training. Your Responsibilities Research and identify solutions to software (DataToCare) and hardware (modem) issues Install, Upgrade and Provide training Gather and Report feedback from users Ask customers targeted questions to quickly understand the root of the issue Talk to clients through a series of actions, either on field, via phone, email or chat, until they’ve solved a technical issue Properly escalate unresolved issues to appropriate internal teams (e.g. Support Engineer, Support Lead) Provide prompt and accurate feedback to customers Follow up with clients to ensure …